Terms and conditions


If you continue to browse and use this website and/or if you continue to use our Service (‘Tracy AI’) as a stand-alone service or via third-party platforms or conversational channels such as Microsoft Teams, Slack, Skype, Facebook Messenger, or by signing or accepting the present agreement, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and other possible agreements govern Tracy’s relationship with you in relation to this website and any of our products and services. If you disagree with any part of these terms and conditions, please do not use our website or any of our services or products.

If you continue to browse and use this website and/or if you continue to use our Service, you also agree to the Terms on behalf of yourself as a User and/or, as the case may be, on behalf of the organisation that you represent (‘Customer’), unless you have a superseding written agreement with Tracy AI. If you are accessing the Website or the Tracy AI Service on behalf of the organisation that you represent, you represent and warrant that you have the authority to agree to the General Terms on its behalf.

The term ‘Tracy’ or ‘Tracy AI’ or ‘Tracy AI Oy’ or ‘Tracy AI Ltd.’ or ‘Tracy AI Ab’ or ‘us’ or ‘we’ refers to the owner of the website and products whose registered office is Torkkelinkuja 4 A 30, 00500 Helsinki, Finland. Our company registration number is FI2941567-2 and we are based in Helsinki, Finland. The term ‘you’ refers to the user or viewer of our website or customer or user or viewer of any of our products or services.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, email, social media account names and identifiers, date of birth, age, IP-addresses. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Finland.


The use of our Service is subject to the following terms of use:

1. Unacceptable Use. Customer and Users shall not, nor attempt to, nor permit third parties to: (i) share non-public features or content of the Website or the Tracy AI Service with any third party; (ii) copy, duplicate, reverse engineer, decompile, decode, decrypt, disassemble, record, alter, enhance, modify, merge, adapt, translate, create any derivative works or otherwise reproduce any part of the Website or the Tracy AI Service (for clarity purposes, Customer and Users shall not access the Website or the Tracy AI Service in order to build a product or service competing with the Services or to build a product using ideas, features, functions or graphics similar to those of the Website or the Tracy AI Service); (iii) send any viruses, worms, time bombs, trojan horses or other harmful or malicious code, files, scripts, agents or programs; (iv) attempt to gain unauthorized access to, or disrupt the integrity or performance of the Website or the Tracy AI Service; or (v) use the Website or the Tracy AI Service in a manner that overburdens, or that threatens the integrity, performance or availability of the Website or the Tracy AI Service. Furthermore, the Website or the Tracy AI Service shall not be used to collect, manage or process Sensitive Personal Information and Tracy AI will have no liability that may result from the Customer’ or Users’ use of the Website or the Tracy AI Service to collect or process Sensitive Personal Information. Customer is responsible to inform Users that Sensitive Personal Information should not be submitted on the Tracy AI Service. In the event that it suspects any breach of this Section, Tracy AI may suspend Customer’ and Users’ access to the Website or the Services without advance notice, in addition to such other remedies as Tracy AI may have.

2. Account Security and Access. Customer and Users shall take all reasonable steps to prevent unauthorized access to the Tracy AI Service, including by protecting their passwords and other login information. Customer is responsible for any activity occurring in its account (other than activity that Tracy AI is directly responsible for and is not performed in accordance with Customer’s instructions), whether or not Customer authorized that activity. Customer or Users shall immediately notify Tracy AI if it becomes aware of any unauthorized access to, or use of, its account.

3. Customer Systems. Customer is responsible for maintaining and updating any operating systems, Internet browsers, anti-virus software, or other software that its Users use to access and use the Services. The Services may not work properly if Customer’s operating systems, Internet browsers, third-party solutions and/or anti-virus software are not up-to-date.

4. Unacceptable Conduct of Users. To help ensure a safe and productive use of the Tracy AI Services, Users shall not, and Customer shall ensure that Users do not have inappropriate conduct including (i) attempting to reveal the identity of a User; (ii) impersonating any other person or entity; (iii) using the Services to send spam or otherwise unsolicited messages in violation of applicable laws; or (iv) allowing the submission of any Customer Data, or using Customer Data in a way, that is illegal, harmful, threatening, abusive, violent, harassing, defamatory, libelous, vulgar, obscene, offensive, indecent, humiliating, hateful, unethical or otherwise objectionable, including based on race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender identity or physical or mental disability. Customer and Users understand that by using the Services, they may be exposed to Customer Data submitted by Users that is in breach of this Section, and under no circumstances will Tracy AI be liable in any way for any such Customer Data. Tracy AI shall have the right, at its sole discretion, to remove any Customer Data that violates the Terms, and to reveal the identity of a User to Customer or any authority if required by law to do so, if such User transfers Customer Data in violation of this Section. It is Customer’s responsibility to monitor and control all activity conducted by Users on the Tracy AI Service. Tracy AI is under no obligation to review how Users are using the Tracy AI Service. TRACY AI ASSUMES NO LIABILITY FOR ANY UNACCEPTABLE CONDUCT OF USERS.


Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7


Your acceptance of these terms

By using the Tracy AI Service or our website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site or Service.


Contacting us


If you have any questions about these terms, the practices of this site and our Service, or your dealings with this site, please contact us at:

Tracy AI Ltd. Torkkelinkuja 4 A 30, 00500 Helsinki, Finland.
Phone: +358505279506, Email: ​support@tracyai.fi

This document was last updated on September 18, 2019.